Terms and Conditions

• TO PLACE AN ORDER:
  • All Purchase Orders (PO) should be placed by fax, email, online or call to our offices 24 hours a day. Your order is deemed to be entered correctly and our terms and conditions are considered accepted unless you notify within 5 days of the order date. We have no minimum order policy, although a service charge of $45.00 and a prepaid status will be applied to orders and reorders below $200.00 (if PO includes Balls only) and $500.00 (for PO’s including iron accesories). We sell wholesale orders only. Please provide your re-sale certificate and tax number on your letterhead for your first order.
• PRICES:
  • Prices are FOB San Antonio, Texas, or FOB Laredo, TX. Prices are subject to change without notice.
• TERMS:
  • Net 30 day terms are extended to open active accounts upon credit approval by the company. Please refer to credit application sheet.
  • New accounts and orders below the minimum: Credit Card or Prepay (Credit card orders are billed on the day of delivery and only for products shipped). COD shipments will not be accepted.
  • 18%  finance charge  will apply to past due accounts.   Returned or stop  payment checks are subject to $20.00 service charge.
• CANCELLATIONS/MODIFICATIONS:
  • Orders can not be canceled or modified after they have been entered into production.
• RETURNS:
  • No returns will be accepted unless authorized in advance and in writing by a representative of the company. There will be a restocking fee of 15% plus returned shipping charges, on all merchandise returned within 30 days of receipt, and/or refused at the time of delivery. If more than 30 days have past, we have the right to refuse return. Credit for returned merchandise will be issued as open credit , no cash refunds will be given. Only in the case of defective merchandise, which has been previously authorized by the sales representative or pictures, claim form and proof provided, we will refund the full amount of the purchase including freight and we will bear all return shipping charges.
• DELIVERY:
  • Please allow 2 - 6 weeks for delivery. Our receipt from the transportation company showing acceptance of shipment constitutes delivery on our part.
• SHIPPING:
  • Orders meeting size and weight requirements of parcel carriers will be shipped by parcel carriers. Orders requiring motor freight carrier handling will be shipped palletized and probably wood crated. All orders are shipped freight prepaid and charges added to your invoice unless otherwise requested. Please advise if your warehouse has a loading dock, in order to get better freight rates for you.
• CLAIMS/SHORTAGE:
  • We at North Cray Company carefully inspect and pack all orders before shipping. Therefore, we are not responsible for any loss or damage that may occur during transit. If such loss or damage occur, please save the carton and packing material and notify the carrier immediately. It is imperative that you do not sign the BOL (Bill of Lading or Way Bill) as "freight free and clear" if visible damage appears on the cartons. You may notify us of the problem, send us a copy of the BOL (where you should state in writing of the problem) along with a claim form correctly filed and we will process the claim for you. You may contact our customer service department in order to notify shortages or problems, or to request assistance to file a claim.
• BACKORDERS:
  • If we are out of stock on any item at the time your order is shipped, we will automatically BACK ORDER and ship when available. If you do not want the BACK ORDER parts, please notify your sales rep as soon as possible, or write in the order.
• SPECIAL FINISHES/DESIGNS & CONTRACT PRICES:
  • Upon inquiry prices will be supplied for special finishes or special product developments only for special orders (minimum quantities apply).
• MERCHANDISE CHARACTERISTICS:
  • Due to the handcrafted nature of our products, it is normal that dimensions, color and finish may vary from item to item. Wood splits, “aged” rust iron, bubbles in glass, aged or worn look and rubbed paint, are evidence of authentic craftmanship and serve to distinguish our handcrafted products from mass produced items.

North Cray Company, LLC.
8452 Fredericksburg Rd. MB 330
San Antonio, TX 78229-3317
Toll Free: 1-800-559-2923 Toll Free Fax: 1-800-621-0353 Regular Fax: 1-419-781-0871
sales@northcray.com http://www.northcray.com

We appreciate your business and confidence in our company and products. We sincerely wish you success with our products and hopefully our business relationship will grow in the near future. If for any reason you are not satisfied with our product and/or service, please, don´t hesitate to contact us. It is in our best interest to guarantee 100% satisfaction to all our customers.