Claim Form

We at North Cray Company, carefully inspect and pack all orders before shipping. Therefore, we are not responsible for any loss or damage that might occur during transit. If such loss or damage occurs, please save the cartons and packing materials and notify the carrier immediately. After they inspect they will provide the necessary forms to file a claim. If you still want to file a claim with North Cray Company, you must retain all cartons and packing material as received until our customer service department give you further instructions. You must notify our customer service department within 5 working days of receipt of merchandise at 1-800-621-0353. You may also fill your claim following the instructions on the main menu when you make your call. You may fill and submit this form also. Otherwise, please fax this form properly filled to 1-419-781-0871.
Username:
Password:
Order Number:
Phone Number:
Fax Number:
e-mail:
Date order received: invoice or sales order #: Number of boxes to be returned: Itemized explanation of problem: Item # describe specific problem indicate which of the following applies: credit refund replacement Item # describe specific problem indicate which of the following applies: credit refund replacement Item # describe specific problem indicate which of the following applies: credit refund replacement Item # describe specific problem indicate which of the following applies: credit refund replacement Item # describe specific problem indicate which of the following applies: credit refund replacement
Method of contact:		e-mail fax phone
No returns, deductions, charge backs, adjustments, etc., will be accepted by North Cray Company without prior authorization. Please accept any variations in finish, color, design, etc., as the natural beauty of these handmade products. All efforts have been made to ensure that your packages will arrive safely but damages do sometimes occur.
Claim Forms Claim Form.pdf Claim Form.doc